Applications due by August 17h, 2026

Job Description Pay Range DOE:

$19.00-25.00/hour

Work Schedule:

Monday-Friday, 7:00AM-4:00PM (1 hour lunch)

Work Location:

Wheat Ridge, CO 80033 This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

JOB SUMMARY

ESSENTIAL

FUNCTIONS

• Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.
• Create professional bids, quotations and proposals.
• Coordinate customer visits if needed and answer the phone or attend to someone walking through the door.
• Create product samples and send out to clients or fulfill their questions.
• Track shipments closely to ensure timely delivery to customer, along with making sure artwork is approved and nothing is stuck in the approval period.
• Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish.
• Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions.
• Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.
• Obtain functional knowledge of all label products.
• Communicate regularly with management regarding work flow, operations, and opportunities for streamlining current procedures.
• Attend and present production meetings.
• Back up to team members as needed.

QUALIFICATIONS

• 2 or 4-year college degree or relevant work experience.
• High level of professionalism and interpersonal skills to handle all aspects of customer service and project management.
• Strong working knowledge of customer service principles, practices and skills.
• Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.
• Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines.
• Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.
• Familiarity with enterprise resource planning systems
• Professional level written and verbal communication skills, strong decision-making ability and attention to detail.
• Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers.
• Demonstrated ability to work with a diverse team and remain professional under pressure.
• Have their own camera that shoots 4k or higher.

Education:

• High school diploma or equivalent education.

Other Requirements:

• Must pass conditional post offer background investigation and drug screen.

Guide to

Physical Requirements:

• Continuously (5-8 hour.

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