Customer Support Representative Elon Tile & Stone - 5.0 Bethel, CT Job Details Full-time $18 - $20 an hour 21 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Qualifications Professional networking Sales support Customer relationship building Active listening Interpersonal skills Phone communication Shopify Customer engagement Client interaction via phone calls Full Job Description Elon Tile and Stone is seeking a full time Customer Support Representative to join our team. This role calls for professionalism and clear and articulate communication skills to effectively address customer inquiries, resolve complaints, and handle issues. Experience in the tile industry or design preferred. Some job responsibilities include but are not limited to: Respond to phone calls and email inquiries from our clients, vendors and distributors in the tile and stone industry. Enter customer orders into Shopify. Identify and assess customer needs and respond completely and with accuracy to ensure customer satisfaction. Build strong and sustainable working relationships with our clients via phone and email. Enthusiastically convey information about our tile samples and new products to our tile distributors. Advise clients when their ordered tile arrives in our warehouse awaiting shipment or pick up. Provide and maintain the flow of product orders following our order processing cycle (i.e.: order entry, shipping tickets, backlog report and billing). Provide appropriate resolutions or alternative solutions for customer complaints. Work closely with our outside sales representative team. Assist with in-house stock inventory checking and order processing. Prepare and research inclusive information for preparation of return authorizations. Our business hours are from 8:30am to 5:00pm Monday through Friday. The qualified candidate will have proven phone customer service experience. Demonstrate strong communication and listening skills over the phone; effectively build customer relationships and provide a satisfactory encounter. You'll be able to mulit-task and prioritize. Experience utilizing Shopify is preferred but not necessary. Elon Tile provides on-the-job training. Experience in the tile and stone industry is preferred.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person