Location:

Newark, DE (In-Office)

Employment Type:

Full-Time Pay Range:

$21-$24 per hour, based on experience Join an Award-Winning Team GOLO, a leading health and wellness eCommerce company and recipient of Newsweek's #1 Customer Satisfaction Award, is seeking motivated and customer-focused Customer Advocates to join our growing team. In this role, you will assist customers by providing product information, resolving inquiries, recommending solutions, and delivering an exceptional customer experience. Key Responsibilities Assist customers via phone, email, and chat. Educate customers on GOLO products and programs. Resolve inquiries and concerns with professionalism and empathy. Recommend products based on customer needs. Document customer interactions accurately. Meet service and performance goals while building positive customer relationships.

Qualifications Required:

2+ years of customer service, customer support, or call center experience. Effective communication, active listening, and problem-solving skills. Ability to multitask in a fast-paced environment. High school diploma or equivalent.

Preferred:

Experience with CRM systems. eCommerce, retail, health and wellness, or sales experience. Schedule & Training Full-time, in-office position in Newark, DE. Day, Mid, and Evening shifts are available. Monday-Friday schedule One remote evening shift per week required after training and demonstrated proficiency. Scheduling flexibility to meet business needs. Paid two-week training program. Full attendance during training is required. Why GOLO? Competitive pay Paid training Supportive team environment Opportunity to make a positive impact on customers' health and wellness journeys Apply today and become part of a team recognized for delivering exceptional customer experiences.

Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance

Work Location:

In person