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UO
University of Florida Jacksonville Physicians, Inc.
MA / Customer Service Rep-UF Pediatrics-Nocatee-Full-Time- Days - 67438
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Job Description Help for Job Description. Opens a new window. Ponte Vedra Beach, Florida Patient Care Support 67438
Overview Description:
A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physicianResponsibilities Job Requirement:
Take patient's vital signs. Prepare patients for the provider's care. Assist with patient examinations or treatments Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time. Administer medication as directed by and under the direct supervision of licensed physician Observe and report patients' signs or symptoms. Collect routine laboratory specimens as directed by the provider. Administer basic first aid. Participates in performance improvement projects. Participates as an active care team member in the coordination of patient care. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customersQualifications Qualification:
Experience Requirements:
1-year- Medical assistant
- preferred 2
- 4 years clerical/customer service experience, ideally in a health care related industry
- preferred 1-year experience with third party payors, and computer experience for imputing data and reviewing
- preferred
Certification/Licensure Requirements:
Certified Medical Assistant (CMA) required- or within 6 months Basic Life Support (BLS) required
- at time of hire-American Red Cross or American Heart Association Medical Terminology Certificate preferred
- at time of hire
- Additional Details
- A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board