A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative (Warehouse Operations)
Location:
Adairsville, GA 30103
Job Type:
Full-Time Position Summary We are seeking an energetic, reliable, and customer-focused Customer Service Representative (CSR) to join our warehouse operations team in Adairsville, GA . This position works closely with warehouse personnel and the corporate team to support daily logistics operations, customer service, scheduling, invoicing, and administrative functions. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. Key ResponsibilitiesWarehouse & Logistics Support Monitor product inventory and assist with production scheduling. Track shipment progress and identify factors affecting schedules. Enter data accurately and complete time-sensitive reports. Check drivers in and out throughout the day. Print Bills of Lading (BOLs) and outbound shipping documents. Obtain shipper release numbers, destinations, and trailer information. Assign dock doors to incoming and outgoing drivers. Customer Service Provide outstanding customer service to customers, carriers, and visitors. Manage customer orders, inventory control, and material handling activities. Answer phone calls and respond to emails professionally. Resolve customer inquiries and issues in a timely manner. Prepare customer delivery reports by collecting, analyzing, and communicating shipment information. Administrative Support Review customer invoices for accuracy. Maintain files for customers with outstanding invoices. Assist with accounts receivable aging reports. Build and maintain positive relationships with customers, vendors, and internal departments. QualificationsRequired High School Diploma or GED. Minimum of 2 years of customer service experience . Strong computer skills with proficiency in Microsoft Office. Accurate and efficient data entry skills. Excellent communication and organizational skills. Ability to multitask and meet deadlines in a fast-paced environment. Strong problem-solving skills with a positive, proactive attitude. Ability to read, write, and speak English proficiently. Preferred Experience with Office 365 and AS400. Bilingual (English/Spanish) is a plus. Physical Requirements Ability to stand, walk, sit, bend, reach, and use hands throughout the workday. Ability to lift up to 25 pounds , with or without reasonable accommodation. Work Environment Office environment located within a warehouse facility. Daily interaction with warehouse staff, drivers, and customers. Drug-free workplace. Why Join Our Team? Competitive pay Stable full-time position Friendly, team-oriented work environment Opportunities for growth and advancement If you're a dependable, customer-focused professional looking to build your career in logistics and warehouse operations, we encourage you to apply today!
Pay:
Up to $19.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
