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P
PrideStaff
Customer Service Rep/Inside Sales
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Georgia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,413 / year median in Georgia
-1% projected decline
Job Description
Monday
- Friday 8:30 am
- 5 pm $17.
Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a timely and professional manner
- Analyze customer needs and recommend appropriate solutions or products
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to resolve complex customer issues
- Follow up with customers to ensure their satisfaction and resolve any outstanding matters
Qualifications:
- Previous experience in a customer service role required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work well in a team environment and collaborate effectively with others
- Strong organizational skills and ability to prioritize tasks effectively
- Must meet background criteria High School Diploma or GED Compensation / Pay Rate (Up to): $17.