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Hired by Matrix, Inc.

Customer Escalation Associate

Pay: $19.28–$21.78/hr

Posted: 4 weeks ago

Location: Sandy Springs, GA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/5/2026

Career Insights for Customer Service Representative (General)

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Based on Georgia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,413 / year median in Georgia

-1% projected decline

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Job Description

Customer Escalation Associate#26-08014 $19.28-$21.78 per hour Sandy Springs, GA Onsite Job Description

At-a-Glance:

Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Escalation Associate.

Position Type:

Contract On-Site

Required:

Qualifications:

High school diploma or equivalent 2 years of customer service, retail, or call center experience Strong communication and emotional intelligence Ability to remain calm in challenging situations

Core Competencies:

Customer focus, empathy, active listening, and professionalism Clear verbal and written communication Problem-solving, adaptability, attention to detail, and accountability Positive attitude, patience, time management, and willingness to learn

Technical Skills:

Basic Microsoft Office proficiency Experience with customer service platforms or CRM tools (training provided) Comfortable navigating digital systems and learning new technologies

Preferences:

College coursework Interest in automotive and luxury brands Automotive experience

Responsibilities:

Support first-tier escalated customer inquiries with clear communication and timely follow-up Coordinate with dealerships to resolve concerns and enhance customer satisfaction Manage and resolve first-level escalated customer issues professionally and empathetically Escalate complex cases to Tier 2 Advocacy as needed Deliver clear and confident post-warranty resolution decisions Conduct research and document all interactions in internal systems Coordinate with dealership partners to support case outcomes Follow up consistently to ensure timely resolutions Identify patterns and suggest process improvements Get in

Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shweta at 862-895-5570 to learn more. #LI-VK1 #HbM6349