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Insight Global, LLC
Call Center Representative
Career Insights for Call Center Representative
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Scorecard
Based on Illinois data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,319 / year median in Illinois
-4% projected decline
Job Description
at Insight Global, LLC in Arlington Heights, Illinois, United States Job Description Job Description Day to
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Day:
Scheduling for GI appointments: commonly colonoscopyEnvironment:
cubical setting Each call lasting 3:30-5 minutesTraining:
1 on 1 with a current employee for the first few weeksMetrics:
QA, monitored calls, constructive criticism, handle time and accuracy Highly structured environment and metrics based (notified for breaks- they get two 15-minute breaks and half hour lunch) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review