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Kunes Auto Group

Service BDC Representative

Pay: Not specified

Posted: 07/10/2026

Location: Lake Bluff, IL (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Description Service BDC Representative Drive Results. Own Your Pipeline. Get Paid for Performance. Kunes Auto Group has 40+ dealerships and is one of the fastest growing dealerships in the Midwest. We're seeking naturally upbeat individuals who thrive on making connections and enjoy a vibrant, team-oriented environment. As a Business Development Representative, you'll be the friendly voice setting appointments and building lasting relationships with our clients.

What You'll Own Lead Conversion:

Turn inbound internet leads into confirmed showroom appointments

Outbound Execution:

Work unsold traffic, missed opportunities, and service-to-sales opportunities

Multi-Channel Communication:

Phone, text, and email with speed, professionalism, and persistence

Appointment Quality:

Not just setting—setting appointments that show and sell

Follow-Up Discipline:

Relentless, structured follow-up that drives results

CRM Mastery:

Accurate notes, pipeline tracking, and task management Requirements What We're Looking For 1+ years experience as a

BDC EQUIRED

Strong phone presence with the ability to control conversations and overcome objections Comfortable in a fast-paced, high-volume environment Self-motivated with a production mindset—not just activity-based work Comfortable with CRM tools (VinSolutions, Dealertrack, etc.) preferred Compensation Hourly +

Commission Structure On-Target Earnings:

$3K - $5K per month (based on experience and performance) No cap for high performers Why Choose Kunes Auto Group?

Growth Opportunities:

We believe in promoting from within and offer expanded opportunities for career advancement.

Comprehensive Benefits:

Enjoy a full package including 401(k), health, dental, and vision insurance, as well as paid time off.

Daily Pay:

Access your earnings before payday Paid Training All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.