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CF
Community Financial Services Bank
Business Services Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
Partner with commercial lenders on commercial relationships and client calls Be trained and engaged in listening for loan opportunities to refer to lenders Perform support, installation, and training client calls to new and existing clients Cross-sell additional products & services Active member of a markets Business Advisory Team to meet with prospective clients on-site to discuss needs. Process referral requests and maintain a timely call back response time for Business Services request -Active engagement in Community and non- profit organizations Process and setup calls for implementation of business services product lines Train, engage and support all existing clients utilizing our business services product lines Coordinate and Host educational opportunities for Business clients on quarterly basis Complete Merchant Information packets for Banc card, assist Banc card representative in installation of merchant equipment, and be a support line for merchants. Complete Remote Deposit, Cash Management, Positive Pay, and Courier contracts in a timely manner Build, setup, maintenance and complete paperwork for all new and existing