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Service Customer Care Rep
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team. Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here.
Job Posting External
Job Duties Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed Minimum Qualifications Less than 2 years related experience
High school diploma or equivalent Preferred Qualifications Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. Crown also offers
Service Technicians:
Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities EOE Veterans/Disabilities
Benefits
- Paid Time Off (PTO)
- Financial Aid/Assistance
- 401(k) Plans
- Other Retirement and Savings