Description Robert Half is looking for a Travel Support Specialist to join a hospitality-focused team in Kentucky. This contract opportunity is ideal for a customer service specialist who enjoys assisting travelers, managing reservation details, and delivering a high-quality support experience in a fast-moving environment. The role requires strong communication, attention to accuracy, and the ability to handle customer needs with efficiency.

Responsibilities:

• Manage incoming and outgoing customer calls while maintaining service standards and response expectations.
• Process travel and reservation requests accurately, ensuring all booking information is recorded correctly in the system.
• Document customer preferences, concerns, and service needs with clear and accurate written notes.
• Coordinate with internal teams and clients to address questions, resolve issues, and support a smooth customer experience.
• Use proper language, tone, and grammar in both spoken and written communication with customers and colleagues.
• Start assigned work on schedule, remain dependable throughout the shift, and complete tasks within expected timeframes.
• Adapt to changing service demands and provide additional operational support as needed.
• Assist with other related duties that contribute to department performance and customer satisfaction. Requirements
• At least 6 months of experience in a call center, customer service, or a similar customer-facing support role is preferred.
• Strong problem-solving ability with a focus on resolving customer concerns efficiently.
• Excellent verbal and written communication skills.
• Proven ability to collaborate effectively in a team-based environment.
• Working knowledge of internet-based tools and Microsoft Word, Excel, and Outlook.
• Ability to learn and move between multiple systems while maintaining accuracy.
• Comfortable working in a high-volume, fast-paced environment with changing priorities.
• Demonstrated reliability, initiative, accountability, and strong attendance habits.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .