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AG
Atlantic Group
Call Center Representative
Career Insights for Call Center Representative
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Scorecard
Based on Massachusetts data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$41,926 / year median in Massachusetts
-1% projected decline
Job Description
Call Center Representative Atlantic Group - 3.6 Melrose, MA Job Details Contract $21 - $22 an hour 7 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Microsoft Excel Multilingual Organizational skills Customer support Account management Full Job Description Duties Respond promptly and professionally to incoming calls, providing accurate information and assistance to clients. Engage in outbound calling campaigns to follow up on inquiries, promote services, or gather customer feedback. Assist customers with account management, billing questions, product information, and troubleshooting issues. Maintain detailed records of customer interactions using data entry and computer skills to ensure accurate documentation. Resolve customer concerns efficiently by applying problem-solving techniques and offering suitable solutions. Demonstrate excellent phone etiquette and communication skills to foster positive client experiences. Collaborate with team members to share insights, improve processes, and enhance overall customer satisfaction. Skills Multilingual abilities are highly valued to serve diverse client needs effectively. Strong sales aptitude with the ability to promote products or services confidently. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes. Exceptional English language skills; bilingual capabilities are a plus for broader outreach. Proven experience in customer support or call center roles, emphasizing phone communication expertise. Excellent organizational skills with attention to detail in data entry and record keeping. Demonstrated problem-solving skills tailored toward customer service challenges. Technical proficiency with computer systems, CRM software, and other relevant tools. Ability to handle cash transactions accurately when required; familiarity with cash handling procedures is advantageous. Strong writing skills for clear communication via email or chat when necessary. #