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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Jobs › Pittsfield, MA › Customer Service Representative Robert Half Customer Service Representative Pittsfield, MA Apply Description We are looking for a Customer Service Representative to support our client in Pittsfield, Massachusetts. This position is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and ensuring each inquiry is resolved with professionalism and care. The person in this role will serve as a key point of contact for incoming requests, provide accurate information, and contribute to a positive customer experience through dependable service and strong communication. Apply today!
Responsibilities:
- Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service needs with accuracy.
- Assist customers with order entry activities and ensure all information is recorded correctly in the appropriate systems.
- Handle a steady volume of call center interactions while maintaining a courteous, solution-focused approach.
- Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.
- Document customer conversations, actions taken, and next steps clearly to support service continuity.
- Escalate complex matters to the appropriate team members when issues require additional review or specialized support.
- Provide clear guidance on products, services, and account-related inquiries in line with company procedures.
- Maintain service quality standards by balancing efficiency, attention to detail, and customer satisfaction during every interaction. Requirements
- Prior experience in a call center or customer service environment.
- Demonstrated ability to manage inbound calls in a detail-oriented and organized manner.
- Experience supporting customers by phone with strong listening and communication skills.
- Familiarity with order entry or similar data processing responsibilities.
- Ability to conduct outbound follow-up calls as needed to complete service requests.
- Strong attention to detail and accuracy when documenting information and updating records.
- Comfortable working in a fast-paced setting while handling multiple customer interactions.
- Reliable interpersonal skills and a customer-focused approach to problem solving.