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Sila Services

Customer Service Rep

Career Insights for Customer Service Representative (General)

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Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Customer Service Rep Sila Services - 3.8 Stoneham, MA Job Details Full-time $25 - $30 an hour 1 hour ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications Individual consumer customer service Entry level Full Job Description Come join one of the fastest growing home services companies in the US! Sila is a premier HVAC, Plumbing, and Electrical services contractor located in Stoneham, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Come grow with us! In exchange for your skillset and commitment, we offer: 401(k) with Company Match High-quality, Affordable Medical, Dental, and Vision Insurance Health Savings Account with company contributions Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance Paid Holidays Paid Time Off (PTO) Parental Leave Tuition reimbursement Special deals/Discounts on a variety of services and entertainment Family & friends discounts on services Yearly Performance Reviews We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.