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Complete Staffing Solutions, Inc

Customer Service Dispatcher

Pay: $20–$22/hr
Posted: 3 days ago
Location: Yarmouth, MA (Onsite)
Last Updated: 11 hours ago
Hours: Full-Time
Expires: 10/5/2026

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Hours:
Monday - Friday, 9am - 5pm Flex shifts available: 12 am-8 pm, 8 am-4 pm, 4 pm-11:59 pm
Position Duties:
Answer incoming phone calls and direct them to the proper channels Respond to alarm events, contacting subscribers and emergency services as necessary Troubleshoot issues over the phone and provide guidance to callers Perform basic data entry accurately Maintain organization and multitask in a fast-paced, sometimes stressful environment Work as part of a team of operators in an office setting Cover additional shifts as needed with advance notice
Position Requirements:
Strong customer service and problem-solving skills Fluent in English; able to speak clearly and audibly for entire shifts Comfortable working in-office and as part of a team Computer literate (Microsoft Windows; Microsoft Office a plus) Reliable, punctual, and able to work all scheduled shifts Flexible and willing to cover additional shifts
Pay:
$20.00 - $22.00 per hour
Experience:
Customer service: 1 year (Required)
Language:
English (Required)
Work Location:
In person