A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Bilingual Customer Service Representative (English/Spanish)
Location:
Beltsville, MD Pay:
$20.00 - $22.00 per hour
Schedule:
Monday-Friday, 8:00 AM-4:00 PM or 9:00 AM-5:00 PM Contract role with temp-to-hire potential Join Our Growing Team! We are a busy and established commercial carpet restoration company seeking a Bilingual Customer Service Representative to be the first point of contact for our customers. This role is ideal for a friendly, organized, and dependable professional who thrives in a fast-paced office environment and enjoys helping customers while supporting a collaborative team. Responsibilities Answer and manage incoming customer calls professionally and efficiently Make outbound calls to customers regarding appointments, service requests, and follow-ups Gather customer information and accurately document service needs Schedule appointments and route leads to estimators for follow-up and quoting Maintain clear communication between customers, estimators, and office staff Provide exceptional customer service while handling multiple priorities Support daily administrative and office operations as needed Qualifications Fluent in both English and Spanish (speaking and writing) Previous customer service, receptionist, call center, or administrative experience preferred Strong verbal and written communication skills Excellent phone etiquette and customer-focused attitude Ability to multitask and stay organized in a busy office setting Strong attention to detail and problem-solving skills Positive attitude and willingness to be a team player Proficient with Microsoft Office and basic computer systems What We're Looking For The ideal candidate is energetic, reliable, and enjoys working with people. You are a team player who can remain professional under pressure, communicate effectively with customers and coworkers, and help keep our office running smoothly.
Benefits Competitive pay:
$20-$22 per hour Stable Monday-Friday schedule Supportive team environment Opportunity for growth within a growing company Apply today to join our team and help deliver exceptional service to our commercial clients throughout the region. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis and Talent Solutions Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals. In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (
NYSE:
MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.
