We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing written and verbal communication, and contributing in a fast-moving office setting. The role focuses on delivering attentive service, resolving inquiries efficiently, and supporting strong client relationships through attentive, solution-oriented interactions.

Responsibilities:

• Respond to customer questions by phone, email, and other business correspondence channels with professionalism and accuracy.
• Deliver timely support by researching issues, identifying practical solutions, and following through to resolution.
• Build positive customer relationships that encourage satisfaction, retention, and additional business opportunities.
• Promote relevant products or services when appropriate to support client engagement and referral activity.
• Maintain clear and organized documentation of customer interactions and service activity in internal systems.
• Coordinate with internal teams to address customer needs and ensure requests are handled efficiently.
• Manage multiple tasks and systems at once while maintaining attention to detail in a fast-paced environment.
• Provide general administrative support related to customer service operations and communication workflows.