Job Overview Serve as the main link between patients and a healthcare provider by answering phone calls, scheduling visits, and managing patient requests.

Daily Patient Communication Answering Calls:

Answer inbound calls from patients, families, case managers and insurance companies.

Routing Messages:

Transfer clinical questions other departments, clinical team or doctors.

Handling Complaints:

Listen to patient concerns and solve problems with patience and care

Appointment and Schedule Management Booking Visits:

Schedule new patient appointments, follow-up visits and procedures.

Changing Times:

Reschedule or cancel appointments as needed.

Records and Insurance Verification Updating Information:

Verify patient names, phone numbers, and addresses.

Checking Coverage:

Confirm active insurance policies and benefits before a visit.

Privacy and Compliance Protecting Data:

Follow strict medical privacy laws, such as HIPAA, to keep patient health details safe.

Accurate Notes:

Type clear notes into computer databases after every phone call.

Pay:

$17.00 - $19.00 per hour Expected hours: 20.0 - 29.0 per week

Benefits:

401(k) 401(k) matching

Work Location:

In person