Medical Call Center Representative - Full-time Eastlake Cardiovascular

PC - 1.5

Saint Clair Shores, MI Job Details Part-time | Full-time 23 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Phone communication Telephone systems Full Job Description Medical Call Center and Customer Service Representative - Full Time St. Clair Shores, MI Location Job Summary Join Eastlake Cardiovascular, P.C., a leading cardiovascular practice, as a Call Center Representative. This role offers a weekday schedule with no evenings or weekends and a collaborative environment with professional growth. We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills , attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations. Eastlake Cardiovascular offers Competitive Benefits, including medical, dental, vision through BCBS Short-Term Disability (STD), Paid holidays PTO A weekly 8-hour shift schedule no nights or weekends Responsibilities and Duties Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed. Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency. Efficiently direct calls to the appropriate department, staff member, or healthcare provider. Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor. Schedule, reschedule, and cancel appointments accurately and efficiently. Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met. Answer general patient inquiries regarding office hours, directions, services, and basic procedures. Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers. Relay non-clinical test results or direct patients to the appropriate provider. Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner) Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff. Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures. Qualifications and Skills Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently. Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred. Excellent organizational skills with attention to detail and accuracy. Customer service-focused, with a positive, compassionate attitude towards patients and coworkers. Ability to multitask and prioritize in a fast-paced medical office environment. Self-motivated, team-oriented, and adaptable to evolving needs. Prior experience in a medical office or similar setting preferred. Benefits Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees. 401k Option and Company paid Short-Term Disability for eligible full time Paid time off - vacation and sick time (Combined Time Off - CTO) A supportive and team-oriented workplace with a focus to work-life balance. Opportunities for professional growth within a supportive team environment. Schedule Full-time position at our St. Clair Shores office. Part-time also available. Monday through Friday, 8-hour shifts with no night or weekend shifts. We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply!