Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
QE
Quality Equipment Sales and Service
Service Writer
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Minnesota data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Company Overview Quality Equipment Sales and Service, Inc. is a reputable equipment dealership serving both commercial and residential customers across multiple locations. We specialize in the sales, service, rentals, and parts for leading brands such as Kubota, Unicarriers Forklift, ASV, and Factory Cat. Our dedicated team is committed to delivering exceptional customer service and comprehensive equipment support to industries including agriculture, construction, manufacturing, and warehousing. Job Summary We are seeking a professional Service Writer to join our dynamic team. In this role, you will serve as the primary point of contact for customers needing equipment repairs and maintenance. Your responsibilities include accurately documenting service needs, and coordinating with technicians to ensure efficient service delivery. The ideal candidate will possess strong mechanical knowledge, excellent customer service skills, and experience in auto or equipment service management. Responsibilities Promotes and atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction. Answers and details incoming service calls. Creates service call tickets with detailed customer information for technicians. Effectively communicates with customer status of open jobs. Provides update on lead times. Provides customers with service solutions to reduce customer downtime. Works collectively with technician and parts department to procure needed parts for repair jobs. Backups parts department and rental department when needed. Communicates back with sales teams on customer needs and requests regarding equipment and services. Review and sells repair estimates with customers. Experience Previous experience as a Service Writer or in auto or equipment service management is highly preferred. Mechanical experience or background working with mechanics enhances understanding of equipment diagnostics and repairs. Dealership experience is advantageous but not mandatory; strong customer service skills are required regardless. This position offers an engaging environment where your technical knowledge meets exceptional customer service skills to deliver outstanding results. If you are motivated to contribute to a growing team dedicated to quality workmanship and client satisfaction, we encourage you to apply today.