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CC
CAROLINA COOKIE COMPANY
Customer Service Rep
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Customer Service Representative (E-commerce) Fast-Growing Online Brand We're looking for a Customer Service Representative to join a fast-growing e-commerce team based in High Point, NC. This is an on-site role, Monday to Friday from 8:30 AM to 5:00 PM. If you communicate clearly, move quickly, and genuinely enjoy helping customers, this is your chance to join a team where your impact is real and your growth is supported. What You'll Be Doing Handle customer inquiries via email, phone, and chat Assist customers with placing orders over the phone Resolve issues quickly and professionally (orders, shipping, general questions) Work inside platforms like Gorgias, Zendesk, or similar tools (no experience? we'll train you) Keep communication clear, professional, and on point Support the team wherever needed, this is a team-first environment Use Excel (basic level) for simple tracking and organization What Makes You a Great Fit You have experience in customer service (email + phone) You're confident on the phone and have strong phone etiquette Your writing is clear and professional (this is important) You're fast, organized, and reliable You take initiative You're a team player who steps in to help and is willing to work in other areas of the business You want more than just a job, you're looking to grow Why This Role Stands Out You'll be part of a growing e-commerce operation Training provided on systems and tools Your work has direct impact on customer experience Opportunity to learn, grow, and expand your skill set Team environment where people support each other and move fast Important This role is best for someone who: Is comfortable handling multiple conversations at once Can stay organized in a fast-moving environment Takes ownership and follows through We're actively hiring and reviewing applications quickly. If you're dependable, proactive, and ready to be part of a strong team, we want to hear from you.