Package Crafters Inc is currently seeking an experienced Customer Service Representative (CSR) at our fast-paced corrugated container manufacturing facility in High Point, NC. This position is an extension of the sales team and has responsibility for supporting existing and new customer accounts. The responsibilities of the CSR include but are not limited to the following: Communicate both verbally and in writing with customers concerning orders Work with numbers accurately, especially measurements and money. Pay attention to detail and maintain excellent records. Act as a liaison between customer and the manufacturing facility by assisting Customers, Production, Design, Shipping and the Sales Team on a daily basis by various means. Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer expectations. Process orders and new items received from customers and the sales team using various technology applications such as Word, Excel and Outlook. Experience with HRMS software a plus. Track orders, initiating changes and expediting per customer or sales team requests. Communicate same to the sales team, management and customers. Manage and track customer warehouse product to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer. Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up required. Address customer complaints and questions seeking aid from the sales team and management as necessary. Follow established processes and procedures to ensure accuracy of work. Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing. Understand cost information and identify opportunities for cost containment and margin improvement. Ensure accurate product pricing for invoicing. Coordinate customer account adjustments Demonstrate a commitment to safety and perform job duties in accordance with company safety policies and procedures.

Requirements:

Minimum of 2+ year's customer relations experience. Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills. Knowledge of the corrugated box manufacturing process and two associates year degree preferred. High School diploma or equivalent is required. Package Crafters offers competitive pay based on experience and an excellent benefits package that includes paid vacation, free health insurance for the employee and a generous 401(k) matching plan. Dental, vision and life insurance are also offered. This is a great opportunity for growth with a dynamic and proven manufacturer in the corrugated industry with sister companies in Savannah, GA and Butner, NC.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)