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MD
Muddy Dog Veterinary Hospital
Client Service Representative (CSR)
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on North Carolina data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$45,992 / year median in North Carolina
-3% projected decline
Job Description
Client Service Representative (CSR) Muddy Dog Veterinary Hospital | Madison, NC Be the friendly face that welcomes every client and pet. At Muddy Dog Veterinary Hospital, we're more than just a veterinary clinic—we're a team that treats every patient like family. We're looking for a compassionate, organized, and energetic Client Service Representative (CSR) to join our growing mixed animal practice. If you thrive in a fast-paced environment, enjoy helping people, and love animals, we'd love to meet you! What You'll Do As a Client Service Representative, you'll play a vital role in creating a positive experience for our clients and patients by: Greeting clients and their pets with a warm, friendly attitude Answering multi-line phones and assisting clients with questions Scheduling appointments efficiently and accurately Checking patients in and out Processing payments and balancing daily transactions Maintaining accurate medical records and client information Communicating with doctors and technicians to ensure smooth patient flow Filling prescriptions and preparing medications for pickup Managing emails, text messages, and online appointment requests Keeping the reception area clean, organized, and welcoming Providing exceptional customer service with empathy and professionalism What We're Looking For Outstanding customer service and communication skills Ability to multitask in a fast-paced environment Positive attitude and willingness to learn Strong attention to detail Excellent computer and phone skills Ability to work well independently and as part of a team Comfortable around dogs, cats, and other small and large animal species Previous veterinary or medical reception experience is preferred but not required Schedule Full-time Must be available for evenings and weekends as needed Occasional holidays may be required Why Muddy Dog? At Muddy Dog Veterinary Hospital, we're building something special. We believe in compassionate medicine, teamwork, and supporting one another while providing exceptional care to our patients. We offer opportunities for growth, continuing education, and a workplace where you'll truly feel like part of the family. Benefits Competitive pay based on experience Paid Time Off Employee pet care discounts Continuing education opportunities Supportive team environment Opportunities for advancement Retirement plan (if applicable) Health insurance benefits (if applicable) If you're passionate about helping people and animals and want to be part of a team that makes a difference every day, we'd love to hear from you! Apply today and become part of the Muddy Dog family!