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RP
Rainy Pass Repair
Administration
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Rainy Pass Repair, Inc. has been in the business of improving outdoor adventures for over 40 years. We perform repairs and alterations on specialty fabrics such as waterproof breathables, nylons, and other fabrics and components found in rainwear, skiwear and camping equipment. We are looking for a new team member to manage incoming/outgoing inventory. This person should be highly motivated, detail oriented, and committed to providing outstanding customer service in a fast paced environment. It is a plus to have sewing experience or an interest in garment construction. In the role of the Customer Service/Receiving Representative you will play an vital part in the production process of our repair facility. You will be responsible for operating different computer systems, communicating with customers and staff, ensuring quality standards are met, and contributing to a smooth and efficient production workflow. Extreme attention to detail, ability to prioritize tasks, and collaborating with a team positively contributes to the success of our repair operations. Having operated out of Seattle, WA since 1986, we expanded to Morganton, NC and would love for you to join our team. Why you should work for us: Great Work/Life balance and friendly work environment.