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Advance Medical Supply
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Customer Service Representative Advance Medical Supply - 1.0 Fairfield, NJ Job Details Full-time $19 - $23 an hour 1 day ago Benefits Paid training Paid time off On-the-job training Qualifications Teamwork Interpersonal skills High school diploma or GED Attention to detail Organizational skills Full Job Description Our small medical supply business is looking for a friendly, dependable, and highly organized Customer Service Representative to join our team. In this role, you'll be the main point of contact for patients, families, caregivers, and healthcare partners—providing exceptional service, processing orders, and supporting billing and delivery operations. If you enjoy helping others and thrive in a fast-paced environment, this position is for you. Responsibilities Provide friendly, professional assistance to patients, caregivers, and healthcare providers in person and over the phone Deliver excellent customer service to existing and prospective customers Answer incoming calls and provide accurate, timely resolutions to inquiries Listen to and understand customer needs Process orders and customer requests accurately and efficiently Verify insurance coverage and coordinate equipment deliveries or pickups Maintain accurate patient and customer records in compliance with company and insurance requirements Collaborate with delivery and billing teams to ensure smooth daily operations Assist with medical billing tasks as needed Perform general office duties, including filing, data entry, and documentation management Qualifications 3+ years of customer service experience (healthcare experience a plus) Excellent verbal and written communication skills; professional and pleasant phone manner Strong organizational skills with outstanding attention to detail and multitasking ability Proficiency with computers and Microsoft Office; able to work across multiple screens and systems Ability to quickly learn new software, processes, and interfaces Calm, patient, and professional when working under pressure Team-oriented, flexible, and willing to take on new responsibilities as needed High school diploma or GED preferred Medical billing experience is a plus What We're Looking For Friendly, enthusiastic, and positive attitude Strong customer-first mindset A dependable "jack of all trades" who enjoys helping wherever needed An "I can do" approach to work