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Provident Bank
Personal Lines Insurance - New Business Producer
Career Insights for Insurance Customer Service Representative
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Based on New Jersey data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$47,503 / year median in New Jersey
-6% projected decline
Job Description
About Provident Protection Plus (PPP)
Provident Protection Plus (PPP), the insurance subsidiary of Provident Bank, is a full-service insurance agency providing commercial and personal insurance solutions. We help clients identify, manage, and protect against risk through tailored coverage strategies, consultative expertise, and exceptional service. At PPP, we are committed to building lasting relationships while fostering a collaborative environment where employees can grow and succeed. Position Summary
The Personal Lines New Business Producer is responsible for building and continuously growing a personal client insurance portfolio by developing new business opportunities and cultivating long-term client relationships. This role conducts proactive insurance reviews, assesses risk exposures, and designs customized insurance solutions to meet each client's unique needs. The Producer presents and sells tailored insurance proposals while serving as a trusted advisor throughout the client relationship.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
KEY RESPONSIBILITIES
Relationship building - Creating a foundation of strong relationships that build trust and loyal clients from simple transactions and networking. (Some travel required) Develop and work generated leads from one of the largest community banks in NJ, independently and through referrals from current client sources and center of influences Conduct policy reviews & provide risk management recommendations Quoting and designing proposal options with our contracted carriers & provide presentation to the client(s). Issue and bind policies for clients within the carrier portals and documenting in our agency management systems. Collaborating with Service Team members daily to provide smooth transition from new sale to servicing of insurance portfolio by Account Manager. Including, but not limited to assisting with possible administrative tasks, post bind of new policy(s) with service member.SKILLS AND TRAINING REQUIRED
Strong Drive- Having resilience and inner motivation for success, not only achieving goals but exceeding them. Goal Oriented- Ability to focus clearly on the end goal(s), set clear plans to deliver measurable results. Confident, self-starter who works well independently as well as part of a team Excellent Communication/Interpersonal skills Must have ability to multi-task Good organizational skills Must be willing to obtain a Property & Casualty license, if currently do not hold.WORK EXPERIENCE
Experienced Insurance professional preferred but not required. Previous sales preferred but not required. 1-3 years customer service industry experience. Administrative work experience is helpful but not required.EDUCATION
High School Diploma required Valid P&C License not required but preferredLICENSES AND/OR CERTIFICATES
Valid Driver's License Valid Property & Casualty license preferred but not requiredOTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.WORKING CONDITIONS
Prolonged sitting Lifting from 5 to 10 lbs (printer paper, storage boxes) Occasional bending or overhead lifting (storing files or boxes) Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.HAZARDS:
The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.