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NC
Nassau Candy
Customer Support Specialist - Promotional Products
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Join Our Team at NC Custom!
Customer Support Specialist Hicksville, NY | On-site Who We AreNC Custom the promotional products arm of Nassau Candy is a Top 40 ASI Supplier and the industrys leading diversified manufacturer, offering over 3,000 products across: Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft GoodsWith 50+ years of award-winning experience, we proudly service distributors nationwide. At NC Custom, We Make Cool Stuff! The OpportunityWere looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
This is your chance to grow your career with a thriving, well-established Long Island company. This is an in-person position located in Hicksville, NY. We are an Equal Opportunity Employer.
Customer Support Specialist Hicksville, NY | On-site Who We AreNC Custom the promotional products arm of Nassau Candy is a Top 40 ASI Supplier and the industrys leading diversified manufacturer, offering over 3,000 products across: Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft GoodsWith 50+ years of award-winning experience, we proudly service distributors nationwide. At NC Custom, We Make Cool Stuff! The OpportunityWere looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What Youll Do:
Manage calls & emails: order status, tracking, production questions Provide quotes: product, freight, and program pricing Follow up on large repeat orders, samples, and sales initiatives Support Outside Sales with administrative tasks Work with production teams on order updates & custom projects What You Bring Customer support, client services, or inside sales experience (manufacturing/distribution a plus) Strong computer skills: updating accounts, tracking calls, accurate record-keeping Detail-oriented with excellent follow-up and communication skills (phone/email) Time management and prioritization in a fast-paced environment Customer-first approach with problem-solving and listening skills Comfortable working cross-functionally under deadlines Perks & Benefits Competitive Pay + Annual Reviews Medical, Dental, Vision, AFLAC & Pet Insurance Paid Vacation, PTO & Holidays Employee Discounts Business casual dress And more Why Join NC Custom?This is your chance to grow your career with a thriving, well-established Long Island company. This is an in-person position located in Hicksville, NY. We are an Equal Opportunity Employer.