Dispatcher / Customer Service Representative Appolo Heating
- Schenectady, NY Full-Time
- $20•26/hr ⭐
APPOLO HEATING OPEN HOUSE HIRING EVENT!
⭐ Thursday, August 13th
- 4:00 PM
- 8:00 PM 868 Burdeck Street, Schenectady, NY 12306 Come by after work — family-friendly!
Bring the kids for snacks and games while you chat with our hiring team about your future. No appointment needed. Meet directly with our hiring team and interview on site. Be the Voice of Appolo Our dispatchers and customer service representatives are the heartbeat of our operation — the first voice our customers hear and the reason our technicians end up in the right place at the right time. If you're organized, calm under pressure, and genuinely enjoy helping people, this is a career role with a company that's been a household name in the Capital Region since 1968. What You'll Do Answer inbound customer calls, schedule service appointments, and resolve inquiries with professionalism and care Dispatch and route service technicians to maximize efficiency and keep customers informed Maintain accurate customer records, work orders, and scheduling systems Communicate between the field and the office — keeping techs, customers, and managers on the same page Follow up on maintenance appointments and help customers get the most from their Appolo membership What We're Looking For Customer service, call center, dispatch, or office scheduling experience preferred Strong phone presence and clear, friendly communication skills Ability to multitask and stay organized in a fast-paced environment Comfort with computers and scheduling/CRM software (we'll train you on ours) A team-first attitude — you win when the whole operation runs smoothly Why Appolo? Trusted across upstate New York since 1968, Appolo Heating is one of the region's leading heating, cooling, and plumbing companies — a family-built company with 120+ teammates across three New York branches serving the Capital Region, Hudson Valley, and Southern Tier. Some of our team have built careers here lasting decades. We promote from within — our leads and supervisors came off our own trucks — and we put our priorities in this order for a reason: Health, Family, and Work. Benefits — The Best Package in the Trade Medical, Dental & Vision — coverage for you and your family 401(k) with company match Paid Time Off & Holidays Life & Disability Benefits Paid Training & Certifications — our internal training academy and industry certs Uniforms Provided Overtime & Performance-Based Bonus Opportunities Clear Career Path — we provide the path and the training to grow How to Apply right here on Indeed — it takes less than a minute Or skip the line: come to our Open House Hiring Event on Thursday, August 13th, 4:00-8:00 PM at 868 Burdeck Street, Schenectady, NY 12306 — no appointment needed, interview on site Questions? Call our Recruiting Department at (866) 242-4347 or email jobs@appoloheating.com Appolo Heating is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Pay:
$20.00
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off
Experience:
customer service, call center, dispatch, or scheduling: 2 years (Preferred)
Work Location:
In person
