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Niskayuna Glass

Full Time Office Assistant/Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

Niskayuna Glass in Schenectady is seeking reliable, detail-oriented individuals to join our team of office staff and customer service representatives. Duties and responsibilities include, but are not limited to:
  • Customer service (answering phones, taking orders, resolving customer complaints and inquiries)
  • Order & data entry (experience with SQL-based databases is helpful but not required)
  • Clerical Duties (filing, ordering supplies, etc.)
  • Other common office tasks Punctuality, reliability, and organizational skills are a must, as is attention to detail.
Candidates should be able to multi-task, be self-motivated, and be able to work effectively in a fast-paced environment. Prior clerical or customer service experience is preferred. Previous experience with Microsoft Word, Excel, and Outlook is beneficial as well. Experience in the glass industry is helpful but not required; the ideal candidate will demonstrate a willingness to learn about the glass industry in order to better serve our customers. Candidates should also be proficient in the use of fractional measurements and must be able to use a tape measure. We are currently hiring for a full time position, Monday thru Friday, 8 AM to 4:30 PM. We look forward to hearing from you!
Pay:
$18.00
  • $22.
00 per hour
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred)
Work Location:
In person