Maumee, OH 8A-5P Responsibilities Support Outside Sales Representatives Properly assist in product specification and quoting Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices Responsible for product knowledge to answer customer questions within 24 hours Focus on customer relations Manage orders from specification to delivery Assist customers and reps via phone and email with all product requests Facilitate communications between offices Work together as part of a team to address all inquiries Provide back-up to team as required Ensures that appropriate actions are taken to resolve customers problems and concerns Skills & Experience Data entry / order processing experience Strong computer / Outlook skills Excellent communication skills including active listening Excellent organizational skills and the ability to prioritize tasks 3-5 years' experience in customer service / sales Furniture experience #3486OS