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Guest Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part
•and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be responsible for checking in/out guests and responding to guest's requests. What we can offer
YOU:
Dental & Vision 401k Paid Vacation (full-time only)
Paid Holidays Pay:
$17
•19/hour, offer dependent on experience
Shifts:
Flexible shifts 3PM
•11PM 11PM
•7AM The right candidate will have: 1 year of Front Desk experience preferred Must have flexible availability including holidays and weekends Positive attitude and service-minded work ethic Our Guest Service Representative will: Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information Manage room bookings in-person, online, and through incoming calls Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs Perform regular bookkeeping duties Connect with the housekeeping department to ensure guest accommodation is ready If you are interested in this position, please submit a current resume for consideration! Located off Route 8, we're five miles from Fox Den Golf Course and Blossom Music Center. The Cuyahoga Valley National Park and Akron Art Museum are eight miles away. A twenty minute drive will take you to Boston Mills Ski Area, Kent State University, or the University of Akron. Enjoy free hot breakfast and WiFi.
Pay:
$17.00
•$19.00 / hour
Benefits:
Paid time off Health insurance Dental insurance Vision insurance 401(k)
Job Type:
fulltime, parttime
Schedule:
Weekend availability Monday to
Friday Education:
No education required Work location: On-site
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance