Customer Support Specialist - Commercial Furniture Dealership JKL Solutions Centerville, OH Job Details Full-time $20 an hour 3 hours ago Qualifications Customer communication Project coordination Full Job Description The Customer Support Specialist plays a key role in supporting dealership operations by preparing accurate quotes, processing customer orders, and managing essential administrative tasks. This position ensures a smooth experience for clients from initial inquiry through final delivery, working closely with sales teams, vendors, and project coordinators. Key Responsibilities Quote Preparation — Create detailed furniture quotes using dealership pricing tools; verify specifications, finishes, quantities, and lead times; collaborate with sales staff to ensure accuracy. Order Placement — Submit purchase orders to manufacturers; confirm acknowledgments; track production timelines; resolve discrepancies or changes with vendors. Customer Support — Serve as a point of contact for clients; provide updates on quotes, orders, delivery timelines, and issue resolution. Administrative Support — Maintain CRM and order management systems, handle data entry, organize project files, and support general office operations. Vendor Coordination — Communicate with manufacturers to obtain pricing, product details, lead times, and order status updates. Documentation & Accuracy — Keep precise records of quotes, orders, revisions, and project details to support efficient operations and minimize errors. Qualifications Experience in commercial furniture, interiors, or related industries preferred Strong attention to detail and organizational skills Proficiency with quoting software, CRM systems, and Microsoft Office Excellent written and verbal communication Ability to manage multiple projects and deadlines simultaneously