Primary Duties:

All associates have a personal responsibility and accountability to ensure their day-to-day activities adhere to company policies.
Provides excellent customer service by responding promptly to all inbound customer calls.
Use active listening skills to determine customer needs and respond to inquiries, and build customer rapport.
Process transactions accurately within established time standards.
Identify, understand, and interpret customer needs to implement resolutions.
Utilizes on-line reference materials to provide confident, accurate and efficient information.

Qualifications:

A high school diploma required, Associates degree in business or related field or equivalent preferred.
Previous customer service experience preferred.
Ability to maintain a good working relationship with coworkers and staff.
Above-average communication skills both verbal and written.
The ability to act responsibly and ethically when working with confidential information.
Computer literacy including Microsoft Office Suite and basic office equipment.

Expected hours:

max of 40 hours per week Experience level: Willing to train the right candidate.

Shift:

Day shift Weekly day range: Monday to Friday Work setting: In-person Office Serious Applicants only please.

Pay:

$1.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Oil City, PA 16301 (Required)

Work Location:

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