Bilingual Customer Service Rep (100% REMOTE!!!)

Bilingual

• Customer Service Rep (100% REMOTE!

!!) Amerit Consulting Inc.

Job Category Customer Service Overview Description Position:

Bilingual

• Customer Service Rep (100% REMOTE!

!!)

Location:

CA, TX, AZ

(Candidate MUST be situated in these states)

Duration:

6 months+ temp-to-hire Pay rate: $16.50/hr on W2

Note:

Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday Remote role, CA

• , TX, AZ (Can focus on these states and review if needed to expand) Languages
• Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, and Spanish The candidate MUST have

• DESKTOP/LAPTOP

• modern OS such as Windows 10 or Mac

OS 10.14

(Mojave) or higher The candidate MUST have•

WIRED INTERNET CONNECTION

MUST HAVE Hardwired / Ethernet Connectivity (Wi-Fi Connection NOT allowed)

JOB DESCRIPTION

Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. High school diploma or GED required, Associate degree is preferred; Ability to maintain confidentiality and security of all information; Ability to comply with current and updated policies and procedures; Ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; Ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; Proficient in the use of Microsoft Office products, JOB

RESPONSIBILITIES

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken Follow standard operating procedures to ensure consistency and accuracy Address customer's inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns Perform data entry accurately Perform other duties as assigned by management

Job Type:

Contract Pay:

Up to $16.50 per hour

Benefits:

Health insurance Work from home Experience level: 1 year

Shift:

Day shift Morning shift Weekly day range: Monday to Friday Work setting: Hybrid remote Application Question(s): Bilingual fluency in English and one of these languages:

• Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, and Spanish Are you located in California or Texas or Arizona?

(Candidates will be considered from only these 3 states) Do you have

WIRED INTERNET CONNECTION

MUST HAVE Hardwired / Ethernet Connectivity (Wi-Fi Connection NOT allowed)

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Phone etiquette: 1 year (Required)

Work Location:

Hybrid remote in Rancho Cordova, CA 95670