We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion.

Responsibilities:

• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.
• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.
• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.
• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.
• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.
• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.
• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.
• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.
• Process customer refunds through designated payment platforms in accordance with company procedures.