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Money Management International
Credit Sales & Customer Service - Remote
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$35,730 / year median in the U.S.
+5% projected growth
Job Description
Know You Made a Difference Today MMI currently has an opening for a Credit Counselor. This position is full-time work from home from most US locations. At Money Management International, it's more than just a job; it's an opportunity to make a difference. Feel good at the end of your workday!
Who is MMI? Money Management International (MMI) is a non-profit agency that helps create, restore, and maintain a life of financial wellness through empowered choices. MMI is changing the way financial challenges are solved. You can be a part of facilitating that change. What will you do as a Credit Counselor? At MMI, our Credit Counselors work with individuals and families experiencing financial hardship. After completing a full budget analysis, the Counselor makes suggestions to move them forward to financial success and independence. Counseling sessions take place via the phone in our virtual call center as well as online via web chat. Individuals with strong backgrounds in customer service and sales in a call center setting are encouraged to apply. Financial Services experience a plus! We provide full training including obtaining the certifications needed for the job.
MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation.
Who is MMI? Money Management International (MMI) is a non-profit agency that helps create, restore, and maintain a life of financial wellness through empowered choices. MMI is changing the way financial challenges are solved. You can be a part of facilitating that change. What will you do as a Credit Counselor? At MMI, our Credit Counselors work with individuals and families experiencing financial hardship. After completing a full budget analysis, the Counselor makes suggestions to move them forward to financial success and independence. Counseling sessions take place via the phone in our virtual call center as well as online via web chat. Individuals with strong backgrounds in customer service and sales in a call center setting are encouraged to apply. Financial Services experience a plus! We provide full training including obtaining the certifications needed for the job.
Shift Requirements:
Shift will be within the range of 10am to 8pm Central Time. One weekend day included generally earlier in the day.Salary:
$18.50-$21/Hour; based on experience including any prior credit counseling. The ideal candidate should possess the following:- Able to use empathy working with people experiencing emotional distress
- Able to utilize motivational techniques to help clients move forward in the direction that is best for their circumstances
- Ability to work independently in a telework environment
- Technical skills needed to maintain your home office and utilize on-line tools to work efficiently in your role.
MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation.
Benefits
- Dental Insurance