Customer Service Rep Torpac Capsules Inc. Fairfield, NJ Job Details Full-time From $23 an hour 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Work from home 401(k) matching Life insurance Qualifications Teamwork Zoom Attention to detail Associate's degree Time management Office experience Full Job Description An outstanding opportunity to utilize your skills to broaden your experiences within a small dynamic and growing company. We will provide training.

About Us:

We are a world leader in the field of pharmaceutical capsules and laboratory equipment. Our products are used by the pharmaceutical & nutritional industry worldwide to improve lives. Established in 1989, our steady growth has been based on superior products supported by superior customer service and technical support.

Description:

Torpac's customer service representatives are ambassadors and are responsible for ensuring customers receive the maximum benefit from Torpac's products and services. Their goal is to strengthen and build customer relationships by listening, educating, and recommending products. We will train the right candidate!

Purpose and Responsibilities:

Communicate by phone and e-mail to business professionals about Torpac's products, cross sell as appropriate or recommend upgrades when needed. Answer product line, pricing, stock, lead time, shipping, and order status questions. Prepare quotations and accurately process customer orders via e-mail and phone. Quickly build rapport and "connect" with prospects and existing customers. Take ownership of making contact lists, reaching out to customers and updating records. Become knowledgeable about customer's business practices and functions. Strong follow up and feedback required with existing customers for references or tips on new trends and developments. Contribute ideas and recommendations for improvements to the company.

About you:

Strong teamwork and collaboration skills, as well as interpersonal skills to effectively interact with customers and coworkers. Ability to be self-motivated to work independently. Strong organization, time management, and good listening skills as well as accurate, detail oriented and ability to follow up. Excellent verbal and written communications. Proficiency with software such as Microsoft Outlook, Word & Excel; Zoom/Teams and general computer navigation skills. Office experience preferred. Associate degree preferred CRM software experience a plus! Spanish speaking a plus! What's in it for you?

Hours:

Monday-Friday, 8:00am-4:30pm

Salary:

Based on qualifications and experience. Benefits 17 days Paid Time Off (prorated first year) 9 paid holidays Remote work option 2 days a week after 6 months Insurances (medical, drug, dental, life insurance, LTD) 401K Plan with generous company match Bonus Program Business casual dress code. Conveniently located in a Corporate Executive Complex on Rt 46 in

Fairfield, New Jersey If Interested:

Visit www.torpac.com and www.profiller.com to learn about us and if interested please submit your resume and salary requirements for immediate consideration.

Job Type:

Full-time Pay:

From $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Shift:

Day shift

Education:

Associate (Required) Ability to

Commute:

Fairfield, NJ 07004 (Required)

Work Location:

In person