Customer Service Specialist JobSquad Staffing Solutions - 3.4 Hialeah, FL Job Details $22 an hour 11 hours ago Qualifications Customer returns handling High school diploma or GED Full Job Description The JobSquad Solutions Team is currently looking for a Customer Service Specialist to work at a company located in the Hialeah, FL area!

Job Title:

Customer Service Specialist Job Location:

Hialeah, FL 33014 Pay and Hours for Job +

Benefits:

$22 per hour The Customer Service Specialist is responsible for providing professional, timely, and high-quality customer service through phone, email, and other communication channels. This position assists customers with inquiries, orders, product information, account-related questions, and issue resolution while maintaining a positive and professional customer experience. The Customer Service Specialist is expected to demonstrate strong communication skills, product knowledge, reliability, attention to detail, problem-solving abilities, and a customer-focused attitude. Essential functions Respond to customer inquiries by phone, email, and other approved communication channels in a professional and timely manner. Provide accurate information regarding products, orders, pricing, availability, shipping, and company policies. Process customer orders, returns, exchanges, credits, and other requests accurately and efficiently. Handle customer concerns and complaints and work toward timely and effective resolution. Escalate complex or unresolved customer issues to the appropriate department or manager. Maintain accurate and complete customer records, notes, and account information in the appropriate systems. Follow established customer service procedures, policies, and quality standards. Communicate with internal departments, including Sales, Warehouse, Shipping, Quality, and Accounting, to resolve customer-related issues. Monitor customer requests and follow up as necessary to ensure appropriate resolution. Demonstrate strong knowledge of company products, services, and processes. Maintain a professional, friendly, and positive attitude when interacting with customers and coworkers. Protect confidential customer and company information in accordance with company policies. Meet established service, productivity, quality, and response-time expectations. Participate in training and development activities to maintain and improve customer service skills and product knowledge. In-office position ; not remote Competencies Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Strong problem-solving and decision-making abilities. Excellent organizational and time-management skills. Attention to detail and accuracy. Work environment- Fast-Paced Fast-paced office and customer service environment. The position requires frequent interaction with customers and internal departments and the ability to manage multiple tasks and priorities. Required education and experience. 1. High school diploma or equivalent. 2. Two years or more of customer service experience preferred. 3. Previous contact center, call center, or customer care experience preferred. 4. Experience working with customer service, order management, or CRM systems preferred. 5. Previous experience in a fast-paced customer service environment preferred. Preferred education and experience 1. Associate degree in Business Administration, Communications, or a related field. 2. Experience in consumer products, retail, manufacturing, or related industry. 3. Bilingual English/Spanish skills are a plus. The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. #AF12345