Customer Service /

Order Entry Specialist Location:

HYBRID -

Naperville, IL Job Type:

Full-Time, Direct Hire Work Arrangement:

Mostly Remote Industry:

Manufacturing Reports To:

Director of Operations Compensation:

Competitive Salary + Annual Bonus About the Opportunity Our recruiting firm is representing a manufacturing client in Naperville, IL seeking a detail-oriented and customer-focused Customer Service / Order Entry Specialist. This is a great opportunity for an experienced customer service or order management professional who enjoys working independently and supporting customers, sales representatives, and internal operations teams. The position is primarily remote after training. The selected candidate will be required to work onsite in Naperville during the first week for training and onboarding and will return onsite approximately one day every two months thereafter. Candidates must be able to reliably commute to Naperville for the initial training period and periodic onsite meetings. Key Responsibilities Enter and process customer orders accurately and efficiently Coordinate order shipments and communicate shipment details Prepare and process customer invoices Serve as the first point of contact for customers and sales representatives via phone and email Respond to customer questions and provide basic product support and troubleshooting Obtain and coordinate freight quotes Communicate with vendors and customers regarding purchase orders Coordinate inbound and outbound logistics with carriers Research and respond to customer inquiries in a timely and professional manner Coordinate shipping and inventory/stock transfers Manage customer sample fulfillment Respond to customer sales inquiries and route opportunities as appropriate Check product stock levels and communicate availability Monitor shipment status and communicate delays, changes, or issues to the appropriate sales representatives for resolution Complete other duties and projects as assigned by the Director of Operations Complete assigned tasks accurately and within established timelines Qualifications Previous experience in customer service, order entry, order management, inside sales, or logistics Manufacturing or distribution industry experience preferred Strong attention to detail and accuracy Excellent written and verbal communication skills Professional and customer-focused phone and email communication Ability to manage multiple orders, inquiries, and priorities simultaneously Strong organizational and follow-up skills Comfortable working independently in a primarily remote environment Basic computer skills and proficiency with Microsoft Office Experience with an ERP, order management, or inventory system is a plus Ability to troubleshoot basic product or order-related issues Must be able to work onsite in Naperville during the first week of employment and approximately once every two months thereafter Compensation & Bonus This position offers a competitive base salary plus an annual bonus opportunity . The annual bonus is based on a combination of: Achievement of company sales objectives Achievement of company profit objectives Individual performance and accomplishments Work Arrangement Please read carefully: Week 1: Onsite in Naperville for training and onboarding After training: Primarily remote Approximately every 2 months: Required onsite visit to the Naperville office This is not a 100% remote position Why Consider This Opportunity? Direct-hire position with an established manufacturing company Primarily remote work after initial training Limited onsite requirement Competitive salary and annual bonus opportunity Opportunity to work across customer service, order management, logistics, and operations Long-term opportunity with an established organization How to Apply Please submit your resume through Indeed. Qualified candidates will be contacted to discuss the position, company, compensation, and next steps. Candidates must be able to complete the first week of training onsite in Naperville and return onsite approximately once every two months thereafter.

Pay:

From $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Naperville, IL 60540