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A.M. Best Europe - Rating Services Ltd

Customer Support Specialist

Pay: Not specified

Posted: 4 weeks ago

Location: Bedminster, NJ (Hybrid)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/11/2026

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Sign in with Google Use your Google account to sign into efinancialcareers. Sign in with Google Sign in with Google. Opens in new tab Customer Support Specialist A.M. Best Europe

Rating Services Ltd Bedminster, United States Apply now Save Posted 18 hours ago Permanent Competitive Customer Support Specialist A.M. Best Europe
Rating Services Ltd Bedminster, United States Apply now Save Benefits Summary Flexible and hybrid work arrangements Paid time off/Paid company holidays Medical plan options/prescription drug plan Dental plan/vision plan options Flexible spending and health savings accounts 401(k) retirement savings plan with a Roth savings option and company matching contributions Educational assistance program Overview The Customer Support Specialist is responsible for providing timely responses for all inquiries to the department.

Customer Support Services provides first-level phone and e-mail support to current customers, prospective customers and consumers on a daily basis. In addition, there are administrative tasks assigned to each Specialist. B2B products and services are mainly subscription-based online publications along with some print reference publications. Responsibilities

Answer daily flow of inbound calls ensuring timely accurate responses to all inquiries
Occasionally input orders or requested minor changes into internal billing/fulfillment system
Create new customer accounts and process account maintenance requests
Assist consumers/customers with web site navigation and e-commerce transactions
Complete daily administrative tasks
Escalate complex customer issues for resolution to the Client Services Team Leader
Participate in special projects or other related duties as assigned by manager Qualifications
Associate's Degree preferred
Minimum 2 to 4 years prior Customer Service experience required
Insurance industry experience preferred
Bilingual (English/Spanish) a plus, but not required Skills
Excellent interpersonal, customer service skills, including outstanding phone etiquette, positive attitude, professional courtesy, and active listening
Effective communication skills, both written and verbally
Excellent organization and time management skills
Ability to quickly learn and retain detailed information about products and web site navigation
Willingness to take direction
Ability to work independently and as part of a team
Strong technical skills, computer/internet literacy including MS Office Suite and customer management tools
Regular and reliable attendance Job

ID 2026-89975

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