Call centre dispatch experience is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)

Job Responsibilities:

Maintains accurate record keeping of calls received. Maintaining alarm processing database. (Placing accounts on test and confirming signals) Remotely accesses alarm systems to force communications as needed. Handles inbound calls for all the above items. Must have the proven ability to: work under stressful situations actively listen and communicate effectively through clear speech and hearing follow instructions Demonstrated ability to work with a high degree of accuracy and attention to detail. Demonstrated ability to maintain information in the strictest confidence. Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality. Familiarity with the

Internet Skills:

1-2 years call center experience preferred. Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology

Education/Experience:

Requires High School Diploma or equivalent.