Call centre dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)

Job Responsibilities:

1-2 years call center experience preferred. Demonstrated ability to work with a high degree of accuracy and attention to detail. Demonstrated ability to maintain information in the strictest confidence. Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality. Familiarity with the Internet Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Skills:

Maintains accurate record keeping of calls received. Maintaining alarm processing database. (Placing accounts on test and confirming signals) Remotely accesses alarm systems to force communications as needed. Handles inbound calls for all the above items. work under stressful situations actively listen and communicate effectively through clear speech and hearing follow instructions

Education/Experience:

High School Diploma, GED, or equivalent is MUST