Job Summary We are currently seeking talented individuals to join our Guest Service team. For some, traveling and being away is fun; however, many travelers miss being home. Our Guest Service team makes our hotels feel like home. As a Guest Service Representative, your contribution helps ensure guests an enjoyable and comfortable stay. As Guest Service Representative, you will

• Greet guests and complete the check-in process
• Input and retrieve information from the computer and PMS system
• Confirm guest information, room rate, selection of room, code electronic keys
• Provide information to guests about hotel amenities & local area
• Assist guests with check-out
• Ensure rooms and services are correctly accounted and charged
• Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Fundamentals
• Friendly Positive attitude
• Front desk experience is preferred, but will train the right person
• Highly motivated and a "go getter"
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach We have morning, afternoon and overnight shifts available We are looking for Part-Time, but could develop into a full time for the right candidate.

Pay:

$20.00 - $22.00 per hour Expected hours: 16.0 - 24.0 per week

Work Location:

In person