Customer Service Representative

Customer Service Representative University Place, WA Job Details Full-time $39,520 - $56,160 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Referral program Qualifications Bilingual CRM software Record keeping Spanish Managing customer accounts Customer relationship building Sales Phone communication Client relationship development High school diploma or GED Cross-selling Task prioritization Client services Customer support CRM system proficiency Appointment scheduling Phone etiquette Time & attendance systems Communication skills Entry level Client interaction via phone calls Full Job Description We never dream about success. We work for it! We are on the lookout for a skilled, enthusiastic, and creative new member to add to our team to help us continue expanding our business. We encourage our employees to grow with us and take on new challenges, as we consider employees to be our most valuable resource. With that in mind, we strive to create a work environment that is challenging, stimulating and financially rewarding, and to provide promotional opportunities and a chance to gain experience in different aspects of our business. If you are looking for an opportunity to contribute ideas, to work individually and as a team to achieve business goals and to sharpen existing skills and learn new ones, then we are looking for you. We offer a comprehensive suite of electronic fingerprinting and related services to handle our client's identity management needs. Responsibilities Manage large amounts of incoming calls Fingerprinting collection & processing Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions and process customer accounts Follow communication procedures, guidelines and policies Answer incoming phone calls on the first ring Process customer policy change requests Work daily service alerts received at agency Cross-sell products to existing agency customers Schedule appointments for sales staff to meet prospective customers Ask each customer for referrals and explain our referral program Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Bilingual in Spanish a plus

Job Type:

Full-time Pay:

$39,520.00 - $56,160.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Work Location:

In person