We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction.

Responsibilities:

• Respond to incoming customer calls promptly and provide helpful, attentive support.
• Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy.
• Enter customer orders and service details into internal systems while maintaining complete and accurate records.
• Place outbound calls as needed to follow up on requests, clarify order information, or provide updates.
• Manage a steady volume of call center activity while maintaining service quality and attention to detail.
• Communicate clearly with customers and internal team members to support timely resolution of service needs.