Branch Manager in Training - Baltimore West

The Branch Manager with The Restaurant Store is responsible for leading the daily operations of a retail location. The Branch Manager is responsible for accomplishing a variety of operational goals encompassing sales, marketing, staffing, inventory control, and customer relations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage ~30,000sq.ft. warehouse / retail operation in business-to-business sales environment
• Achieve sales targets and ensure accountability with team against established budgets and KPIs
• Develop and train 15-25 team members to ensure consistent processes and procedures while role modeling our Company values
• Plan, evaluate, and optimize operations to be efficient and cost-effective
• Ensure that Company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions
• Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards
• Develop a 4- to 5-week work schedule for the store that is communicated 2 weeks in advance
• Understand and utilize a deep understanding of DISC profiling to build a cohesive and high-performing team
• Support Membership and Gold Membership growth year over year within the local market
• Support the growth and utilization of TRS across our customer base
• Create and identify marketing leads and opportunities within the local market that support future growth
• Manage the overall safety and maintenance needs of the building and equipment
• Identify charitable organizations to support within the local market
• Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales
• Business Proficiency in English is required
• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations
• May require occasional travel to other stores within the region, as well as occasional overnight travel to the Company headquarters or other regions