We are looking for an Accounts Receivable and Billing Specialist to join a well-established company in Holland, Michigan. This role is ideal for someone who enjoys managing billing operations, maintaining accurate customer accounts, and supporting a smooth order-to-cash process. The position offers the opportunity to contribute to a respected organization with a long-standing reputation for quality products and service.

Responsibilities:

• Manage routine invoicing, billing activities, and payment application to ensure customer charges and product pricing are recorded correctly.
• Evaluate new customer credit requests and verify supporting information to maintain accurate account setup and sound credit practices.
• Monitor customer credit limits, process approved adjustments, and ensure updates align with company guidelines.
• Record customer returns, apply credits appropriately, and maintain accurate account balances.
• Respond to customer questions related to invoices, account standing, and billing concerns in a timely and courteous manner.
• Partner with customer service and sales teams to support account activity throughout the full order-to-cash cycle.
• Follow up on outstanding balances and carry out collection efforts in line with established payment terms.
• Distribute invoices and monthly statements promptly by email or mail while keeping customer account records, tax documents, prepayments, refunds, and incoming payments up to date.
• Assist with account escalations involving legal or collections matters and help coordinate customer financing program administration.
• Prepare ad hoc accounts receivable and billing reports to support broader sales and margin objectives.