Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, assisting members with loan applications, processing loans, underwriting loans and decisioning loans (based on loan policy authority level 1 - Loan Interviewer), and assisting members with bookkeeping and checking account problems. Answers members questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively offers Credit Union services and seeks solutions to meet member financial needs. Performs specific assigned tasks including various clerical and receptionist functions. Assists other MSRs and FSRs with duties as required. Serves members promptly and professionally.

ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.

Assumes responsibility for the efficient, effective, and accurate performance of teller functions. a. Represents the Credit Union in a courteous and professional manner. b. Receives share deposits and loan payments. c. Processes cash advances, cashiers' checks, and money orders. d. Disburses cash or check share withdrawals. e. Processes transfers. f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. g. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. h. Provides override function for other tellers. 2. Assumes responsibility for the effective performance of loan interviews and clerical support functions. a. Interviews and assists members with applications for loans and Credit Union services. b. Calculates terms, finance charges, insurance rates, etc. on loans for proper disclosure on promissory notes. c. Receives, reviews, and processes related paperwork and refers all loan applications to Loan Officers. Follows up on paperwork to ensure its completeness and accuracy. d. Disburses loans promptly and accurately. e. Closes loan applications in accordance with Credit Union policies and procedures. f. Quotes payoff balances and provides credit ratings. Completes verification of deposits. Quotes NADA vehicle values. g. Prepares miscellaneous documents and reports and maintains related records. h. Ensures that services are provided in accordance with established Credit Union policies and are legally compliant. Ensures that interviews and service requests are properly documented. i. Ensure all member business is captured when possible, either in person or over the phone. 3. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains Credit Union services and products to membe...