Governance, Risk, and Compliance (GRC) Manager

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. The Governance, Risk, and Compliance Manager is responsible for executing TigerConnect's day-to-day compliance and quality management activities. This role supports regulatory readiness, maintains required certifications, and partners with Legal, Security, and Product to ensure operational adherence to compliance requirements. This position is primarily operational and execution-focused and does not carry enterprise privacy officer authority.

What You'll Be Doing:

Maintain and support certifications and registrations including

FDA, SOC

2, HITRUST, and

ISO 27001

control environments. Coordinate annual audits, evidence collection, and remediation tracking.

Support FDA and QMS program:

Develop, maintain, and manage the Quality Management System (QMS), including document control, record management, and change control processes. Plan and conduct internal QMS audits; support external audits, ensuring evidence is organized and audit-ready. Support product clearances, approvals, and ongoing product compliance activities. Administer complaint handling processes and manage product surveillance activities. Coordinate field actions (e.g., recalls, corrections) as required, including regulatory notifications and effectiveness checks. Coordinate training programs tied to QMS procedures and FDA-regulated activities. Track corrective and preventive actions (CAPAs) and drive timely closure. Track and report compliance metrics and control status. Partner with Legal and Security on annual risk assessments, risk tracking and remediation.

What You Bring:

7+ years of experience in Quality Assurance, Regulatory Affairs, compliance, or GRC within a healthcare or medical device environment. Experience supporting SOC 2, HITRUST, FDA, and/or ISO environments. Experience managing compliance within a HIPAA regulated environment is a plus. Hands-on experience with QMS administration (e.g., document control, CAPAs, training records) in an FDA-regulated or healthcare SaaS environment preferred. Relevant certifications helpful (e.g., CIPP, CIPM, CHPC, CISA). Bachelor's degree in a technical field (e.g., engineering, life sciences, computer science) or equivalent experience. Trained

ISO 13485

lead auditor certification highly desirable; willingness to obtain certification is acceptable. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); experience with Confluence, JIRA, and Azure DevOps preferred. Strong written and verbal communication skills with the ability to translate complex regulatory requirements into actionable procedures. Ability to develop expertise across all aspects of TigerConnect's quality management system post-hire.

Perks & Benefits We Offer:

Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) Our flexible time off lets you work hard and play hard—on your schedule Join a mission-driven team committed to making a real impact in the world of healthcare Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000's list of Fastest Growing Companies (2023). TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here. Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here. TigerConnect is on a mission to transform and improve communication and workflows in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we've been solving since 2010 and will continue to tackle with the right group of dedicated, thoughtful trailblazers. Headquartered in El Segundo, California, and with team members across seven countries, TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.